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Foundation View Course View Course View Course

ITIL Foundation:

ITIL is all about management of IT infrastructure so you can use it optimally. For example, the roles, functions, processes, procedures and the kind of environment we need to create to make the optimal use of IT. The Foundation Level is the entry level qualification which offers delegates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

ITIL covers five core Lifecycles:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
Intermediate Courses      
Continual Service Improvement View Course View Course

ITIL Continual Service Improvement

The Continual Service Improvement (CSI) module forms one of the five Service Lifecycle modules which focus on continual service improvement initiatives through identifying, measuring, reporting and implementing improvements across all Lifecycle stages. This course aims to make one understand the usage of processes, concepts and practice essentials utilized in this stage towards delivering quality Service Management practices. The course methodology will involve analysis of case studies for a practical hands-on approach enabling success in the exam in an easy manner.

Operational Support and Analysis View Course View Course  

ITIL Operational Support and Analysis Qualification

The Operational Support and Analysis module comprises one of the ITIL Service Capability modules. Factual aspects of ITIL processes, approaches, various concepts and roles at a deeper level are discussed which helps one to understand the manner in which they are put into practice and how they interrelate and complement one another at a granular level pertaining to Operational Support and Analysis of operational services and their delivery. Various case studies are used for learning and applying the concepts associated with this course at a practical level which helps one to easily swim through the exam successfully with ease and confidence.

Service Strategy View Course View Course

ITIL Service Strategy

The Service Strategy module is one of the five Service Lifecycle modules, and will be of interest to delegates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices. The objective of ITIL Service Strategy is to decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy process determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.

Service Design View Course View Course

ITIL Service Design

The Service Design module is one of the five Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices. The objective of ITIL Service Design is to design new IT services. The scope of Service Design includes the design of new services, as well as changes and improvements to existing ones.

Service Transition View Course View Course  

ITIL Service Transition

This course will give a detailed description of how the final testing and changes are made. The candidates will learn the overall objectives, policies, concepts, methods and processes which constitute the Service Transition stage. Further, there will be a focus on the principles, purpose, activities, technology, functions and implementation considerations. Finally, they will get a better understanding of all the concepts with the help of a case- study, exercise files and chapter tests enabling them to be fully prepared for the final test.

The main processes and concepts of the course would include:

  • Change Management
  • Service Release and Deployment Management
  • Knowledge Management
  • Service Evaluation
  • Service Validation and Testing
  • Release and Deployment Management
  • Organizing for Service Transition
  • Challenges, CSFs and Risks
Service Operation View Course View Course  

ITIL Service Operation

This course will give a detailed understanding of how to support all the operations required to carry out the services and functions once the service gets deployed to the live environment from the Service Transition stage of the life-cycle. The candidate will learn the objectives, policies, concepts, methods and processes which builds the Service Operation stage up. Further, there will be a focus on the principles, purpose, activities, technology, functions and implementation considerations. Finally, they will get a better understanding of all the concepts with the help of a case- study, exercise files and chapter tests enabling them to be fully prepared for the final test.

The main processes and concepts covered in this course would include:

  • Event Management
  • Incident Management
  • Access Management
  • Problem Management
  • Request Fulfilment

The main functions include:

  • Service Desk
  • Application Management
  • Technical Management
  • Service Operations Management
Service Offerings and Agreements Coming soon    

ITIL Service Offerings and Agreements Qualification

The ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) is a part of the flow capacity of ITIL Intermediate, and one of the modules that leads to the ITIL Expert certification in IT Service Management. The purpose of this training module and corresponding exam and certificate is to test and impart knowledge of industry practices in the field of management, as described in the Publications Service of the ITIL lifecycle.

ITIL Certificate in Service Offerings and Agreements is intended to allow service owners to apply the certificate service management practices of the SOA life cycle, particularly in the following key ITIL processes:

  • Portfolio Management Services
  • Service Management
  • Service Level Management
  • Demand Management
  • Supplier Management and other processes as well

This course introduces and explores the implementation of SOA practices, and technological considerations.

Release, Control and Validation Coming soon    

ITIL Release, Control and Validation Qualification

Release, Control and Validation (RCV) is an independent certified skill, but also a part of the flow capacity of ITIL Intermediate, and one of the modules that leads to the ITIL Expert certification in IT Service Management. The purpose of this training module and associated exam and certificate is to impart and test knowledge industry practices in service management, as described in the Publications Service of the core ITIL lifecycle.

ITIL Certificate in Release, Control and Validation is intended to enable the holders of certificates used during the lifecycle management of service practice, and particularly in the following key ITIL process:

  • Change Management
  • Maintenance asset and configuration management
  • Validation and Testing
  • Release and Deployment
  • Consultation
  • Change in estimate
  • Knowledge Management
Planning, Protection and Optimization Coming soon    

ITIL Planning, Protection and Optimization Qualification

The Planning, Protection and Optimization module comprises one of the ITIL Service Capability modules. Factual aspects of ITIL processes, approaches, various concepts and roles at a deeper level are discussed which helps one to understand the manner in which they are put into practice and how they interrelate and complement one another at a granular level pertaining to Planning, Protection and Optimization of services and their delivery. Various case studies are used to learn and apply the concepts associated with this course at a practical level. It helps one to employ the concepts throughout the Service Management Lifecycle which helps one to easily swim through the exam successfully with ease and confidence.

The key processes discussed and covered under this module are:

  • Capacity Management
  • Availability Management
  • Service Continuity Management
  • Security Management
  • Demand Management
  • Risk Management
Managing Across the Lifecycle Coming soon    

Managing Across the Lifecycle

The ITIL Managing Across the Lifecycle (MALC) qualification is a capstone qualification which is the final required module that a delegate must take prior to achieving ITIL Expert Qualification. The learning outcomes of the MALC module are intended to elevate a delegate from knowing about ITIL to knowing how to apply and integrate ITIL, and to provide skills that can be used in the workplace in a tangible way.

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