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Case studies and white papers


Disney's ITIL Journey
A case study explaining the best practices for adopting ITIL and achieving excellence in service management
PDF    Download
Datacom Systems
Provides industry leading, reliable, and innovative IT solutions and services
PDF    Download
Taking IT out of the corner, Miller Dairy
Here Miller harnesses the IT Services as a major component for the business.
PDF    Download
Metso
A global supplier of technology and services to customers in the process industries
PDF    Download
ITIL Managing Digital Information Assets
A study on how to develop and preserve the technical environment to support the digital information, asnd adopting best practices for ITIL.
PDF    Download
Using ITIL at the IRS: A Business Journey
How Internal Revenue Service (IRS), a bureau of the Department of the Treasury, USA, transformed its IT service management framework.
PDF    Download
Using ITIL and PRINCE2 Together
Case study depicting the benefits of ITIL and PRINCE2
PDF    Download
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