1. Money Back Guarantee: Ensures that you pass the ITIL Foundation exam or we refund your fees. More
    2. Payment towards enrolment: Full payment of the enrolment fee is due at the time of registration. Payment can be done through

      Credit Card. Currently we accept credit card payments made through Google Checkout.

      Or

      Bank Transfer :

      Bank Name: Bank of America, Frederick, MD, USA
      Type of Account: Current
      Account Name: VMedu Inc
      Account Number: 4460 0519 5480
      Routing Number: 052001633 (paper & electronic) / 026009593 (wires)

      Or

      Phone: We also accept credit card payments through phone. More
    3. Course cancellation policy for classroom training program (if the course is cancelled by MyITstudy):

      We may cancel any particular class because of insufficient enrollment, instructor illness or force-majeure events(like floods, earthquakes, political instability, etc.).

      There are four options available if MyITstudy cancels a class:

      • Transfer to MyITstudy Instructor Led Live class: Students will have the option to transfer to Instructor Led Live class. If the students decide to transfer to instructor led live program,we will be shipping the Complimentary iPad mini in 7 working days.
      • Transfer to a MyITstudy class in another location but in the same week: Students will have the option to transfer to another confirmed MyITstudy class in the same week but in another location. If they transfer to a class within 300 miles driving distance, they will be refunded $ 300. If they transfer to a class more than 300 miles away, they will be refunded $ 500. This will compensate the students for the inconvenience caused and help them for travel and stay related expenses in the new location. MyITstudy will try to inform about class cancellation at least one week in advance so that students can plan to attend the class in another location.
      • Reschedule to a future class in any location: Students can opt to reschedule to a future class in any location. The amount paid for the MyITstudy class will be applied towards the future class.
      • Ask for full refund: Students will have the option to ask us for a full refund of their payment in case of course cancellation done by MyITstudy.com Classroom Training.
    4. Course cancellation policy for classroom training program (if the student cancels his enrolment):

      • Cancellation more than 12 days before the course commencement date: Cancellation fee of USD 700 will be charged (This is the minimum cancellation fee charged).
      • Cancellation 5 days - 12 days before the course commencement date: Cancellation fee of USD 1500 will be charged.
      • Cancellation within 5 days of the course commencement date: No money will be refunded.
      Please note that we charge cancellation fee to compensate for our fixed expenses including hotel bookings, instructor fees, etc. All refunds will be processed and payments will be made to the students within 30 days of receipt of course cancellation request.
    5. Course rescheduling: A student may opt to reschedule a course after initial enrolment. Then, a rescheduling fee is charged (provided there is availability in the future course) as mentioned below:

      • Rescheduling more than 12 days before the course commencement date: Additional rescheduling fee of USD 400 will be charged (This is the minimum rescheduling fee charged if any student reschedules).
      • Rescheduling 5 days - 12 days before the course commencement date: Additional rescheduling fee of USD 600 will be charged.
      • Rescheduling within 5 days of the course commencement date: Additional rescheduling fee of USD 800 will be charged.
      Please note that the additional rescheduling charges should be paid to VMEdu, Inc. within 7 days of receipt of course rescheduling request.
    6. Proprietary use of MyITstudy’s study material: We will provide you study guides and other material, which are proprietary property of MyITstudy. Therefore, no part of any course materials may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language, without our prior written consent. Any such activity constitutes a violation of copyright laws and the PeopleCert code of ethics and will be reported to PeopleCert.
    7. The classroom training fee is inclusive of expenses toward ITIL® Foundation examination, MyITstudy study material, training, lunch and refreshments during breaks for two days of training.
    8. The classroom training fee does not include cost that the student would have to incur towards hotel stay, travelling, etc.
    9. Information about your enrollment may be provided to co-workers in your company who may ask for reference about our course.
    10. The referral program is valid only for those who have completed the classroom training through us.
    11. To be eligible for the referral program, the referee needs to take the classroom program within six (6) months of being referred.
    12. The maximum gift voucher that can be issued to a referrer is 10 per month.
    13. The referral discounts cannot be combined with any other discounts except the Early Bird Discount.
    14. In case of any dispute, VMEdu's decision is final.
    15. VMEdu has the discretion to change the terms and conditions without any prior notice.
    16. In no respect shall VMEdu or MYITstudy incur any liability for the iPad mini damages, any defect, or software error.
ITIL® is a registered trade mark of AXELOS Limited.