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ITIl Basics

Service Catalogue Management in ITIL

Purpose The purpose of the Service Catalog Management process is to provide and maintain a single source of consistent information on all operational services and those being prepared to be run operationally, and to ensure that it is widely available to those who are authorized to access it.  Objectives of …

ITIL Definitions

Change The addition, modification or removal of anything that could have an effect on IT Services. Change Advisory Board (CAB) A group of people that advises the Change Manager in the assessment, prioritization and scheduling of Changes. This board is usually made up of representatives from all areas within the …

What is Change Management in ITIL

Change Management ensures that changes are recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented and reviewed in a controlled manner. The purpose of the Change Management process is to ensure that standardized methods are used for the efficient and prompt handling of all changes, that all changes are recorded in …

Purpose of Service Transition in ITIL

The role of Service Transition is to deliver services that are required by the business into operational use. Service Transition delivers this by receiving the Service Design Package from the Service Design stage and delivering into the Operational stage every necessary element required for ongoing operation and support of that …

A Brief History of ITIL

End of the 1980s Following a series of high profile failed Public Sector IT projects that were reported in the media, resulting in much criticism and debate levied at the government in power, the Central Communications and Telecommunications Agency (CCTA) commissioned and managed the production of the Information Technology Infrastructure …

Service Design in ITIL

Service design is all about designing IT services, including their architectures, processes, policies and documentation, to meet current and future agreed business requirements.Service Design volume has its main focus on definition of service itself, based on how it is expected to be from service strategy. Its goal is to design and develop …

D-I-K-W Model

The Data-to-Information-to-Knowledge-to-Wisdom structure: Knowledge management is typically displayed within the Data-to-Information-to-Knowledge-to-Wisdom (DIKW) structure. Data is a set of discrete facts. Most organizations capture significant amounts of data in highly structured databases such as service management and service asset and configuration management tools/systems and databases. An example of data is the …

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