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ITIL intermediate

The Dilemma – which module(s) should I opt with Operational Support Analysis (OSA) for ITIL Intermediate or Expert certifications?

Operational Support Analysis (OSA) is a module under ITIL Intermediate Capability stream. Obtaining this certificate will award 4 credits to the recipient. Undergoing this module and obtaining this certificate will enable the candidate to understand, undertake testing and validation based on the knowledge on industry practices in service management as …

Change Management: Vital Process in Service Transition Phase of the Service Lifecycle

The quotes of some of the famous personalities regarding change are given below: Charles Darwin: It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change. George Bernard Shaw: Progress is impossible without change, and those who cannot change their minds cannot …


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