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MicrosoftMicrosoft Certified Solutions Associate
MicrosoftMicrosoft Certified Solutions Expert
MicrosoftMicrosoft Certified Technology Specialist
MicrosoftMicrosoft Certified IT Professional
Elizabeth Lynne Warren
BBA, PMP, ITIL Exper .......
Lynne has a proven track record of success in leadership positions as well as in a team environment. She has extensive experience coming from management and project related positions in a variety of i .......
Eric Carter
Eric Carter is a certified Project Management Professional (PMP) with over 15 years of experience as a business owner, project manager and consultant in various fields including law, auto industry and .......
Jason Yoder
Jason is a freelance Microsoft Certified Trainer and PowerShell enthusiast, delivering classes in Windows PowerShell, Server and Client across the United States. He enjoys the many weeks a year that h .......
Jayson Ferron
CEH, CISM, CISSP, CR .......
Jay is a technical trainer with real world experience.His responsible for various projects that include security management, implementing, training and designing solutions to meet customer's requireme .......
Joe Helmer
Joe's experience includes many facets of the IT profession including systems and network administration, back office server administration, design and development in several computer languages, databa .......
John Cone
CISSP, CISA, CISM, M .......
John is a Microsoft Certified Trainer and IT Security Instructor with more than 24 years teaching/training experience and 38 technical certifications. He is also a certified secondary school teacher. .......
John Jordan
MCT, PMP, Project+, .......
For more than fourteen years, John Jordan has provided information technology solutions to private and public sector clients. His expertise includes: project management, network analysis and implement .......
Jose Gosende Alvarez
Jose holds a bachelor's degree in science and a master's in computer science. He has worked for more than twenty years as an educator, software programmer and network engineer. He became a Microsoft C .......
Karen Lyncook
Having over 15 years of experience working on web, software, and systems implementation projects has provided Karen with a broad spectrum of knowledge and skills. Her previous roles encompass manageri .......
Magaline D. Harvey
Magaline Harvey is a hands-on, results-driven business and technology leader with 10 years of experience and has a successful record of working with companies ranging from start-up operations to Fortu .......
Nick Beqo
MCT, MCSE, CNA, A+, .......
Nick has coupled effective training experience with hands-on technical skills since 1985. He started his career as a technical trainer for Radars and Military Technology, continued as a teacher of Mat .......
Nicola Farquharson
MCT, CTT, B.Sc. Comp .......
Nicola has 15 years of work experience, of which 3 years are in Training and Development related field. She has held managerial positions (IT Consultant, Operation Manager & Program Expert) in multina .......
Parvinder Randev
MBA, MCT, SCRUM Mast .......
Parvinder holds B-Tech in Computer Science and Engineering and MBA in Information Technology and International Business. He also holds various Microsoft Certifications and is ITIL, SCRUM Master Certif .......
Plamen Iliev
MCT, MCSE-M (2013), .......
Plamen is a Microsoft Certified Trainer with more than 12 years of experience in the IT field. He has worked as a consultant, technical coordinator and Senior Support Engineer for several Hewlett Pack .......
Praveen Pukhrambam
MA,MBA,ITIL Expert, .......
Praveen has 7 years of experience working on IT and financial projects with Chase Bank, General Motors, Dell Global Financial Services, HSBC, AOL, Toronto Star (Canada) and ITES enabled industries. He .......
Robert Hoover
Robert has been working in Information Technology for more than 20 years, beginning in the early 1990's with the U.S. Air Force, later working as a bench tech in a locally owned computer store and, fi .......
Alexis Carnegie Dunham
In her 15 years of project management experience, Alexis has held several project positions including project manager, sub-project manager, subject matter expert, continuous improvement lead and assis .......
Andreas Schulz
PMP, ITIL Expert
Andreas is a PMI certified Project Management Professional (PMP) and ITIL V3 Expert. Presently he works as a consultant and quality manager for large enterprises in the field of IT Management. He look .......
Andy Barkl
Andy Barkl, MCT/MCSA/MCITP, Cisco, and CompTIA certified, has been studying technology for many years. During the last 14 years, he has spent much of his time parting the knowledge and experience he h .......
Barbara Siefken
For the last 20 years, Barbara has applied her software and project management skills in product development, quality assurance, and sales. She holds a Bachelors degree in Computer Science from Stony .......
Audrey Phillips
Audrey Phillips is a certified Project Management Professional with over 11 years of rich experience in project management. Audrey has managed IT implementation projects in several U.S. Metropolitan s .......
Beth Quinlan
Beth is an independent trainer/consultant who has specialized in Microsoft infrastructure, security and messaging technologies for over 16 years. Beth has spent several years traveling worldwide on be .......
Bobbie Green
MCSE, MCDBA, MCITP a .......
Bobbie has been a Microsoft Certified Trainer since 1997. She teaches courses in Management Information Systems, Cybersecurity, Enterprise Resource Planning and SAP. She is an expert with languages su .......
Carl Gill
MCT, M.S. IT, M.B.A. .......
Carl is an Information Technology (IT) professional whose hands-on experience as a human performance improvement consultant and instructional designer complements and enriches his technical expertise .......
Charles Quansah
MSIT, PMP, ITIL Expe .......
Charles has over 14 years of experience in Information Technology (IT) and Business Operations Management. He has spearheaded a number of IT initiatives across leading organizations, ranging from stre .......
Chuck Nailen
MCT, MCITP, MCSE, MC .......
In his more than 20 years of experience, Chuck has worked in a multitude of roles, including help desk analyst, programmer, database administrator, network engineer and trainer. He has worked in a var .......
Corbett Kroehler
Corbett is a graduate of Full Sail University in Winter Park, FL, about a 30-minute drive from his home in Orlando. He majored in record and video production, but ultimately turned his focus to Inform .......
Corey T. Bailey
For over 20 years, Corey has been directing the delivery of IT services in customer facing roles. He has been a successful manager, coach, project manager, vendor manager and process change agent in s .......
Daniel Montgomery
MBA, PMP, PMI-RMP, P .......
Daniel has several years of project management experience directing IT infrastructure, e-commerce and online marketing projects. With a background in software development and marketing, he has been a .......
David M. Franklyn
Microsoft MVP, Windo .......
Dave lives in Tallassee, Alabama. He is an East USA Microsoft Regional Lead MCT. He's been a Microsoft Most Valuable Professional (MVP) for three years and teaches certification classes at Auburn Univ .......

Student Testimonials

The class was organized and the course content was good. The Instructor was patient and knowledgeable.John Moquin
The Instructor was personally committed to every student and made them understand the difficult concepts of ITIL Foundation.Mark Borte
The Instructor was excellent and the Layout of the course material was excellent.Daryl Cox
The Instructor did a great job delivering the course content.Jessie Crawford
The class was direct and informative. The Instructor was knowledgeable on all subject related to the ITIL Foundation.CaRon Cooper
The material (course content) was concise and the ITIL concepts were easily applicable to my job.William Sellers
The Instructor covered a lot of material in a short time. I am confident that I will be able to utilize what I have learned when I go back to work.Barrett Williams
I learnt from the class that the ITIL Fundamentals is relevant to our business needs.Kevin Vuong
The courseware was easy to follow. The instructor was well-versed and knowledgeable.Diane E Rodgers
The courseware was informative and applicable to all areas. The Instructor was very knowledgeable and helpful.Jen Mellot
The content of the material given was relevant to my job; instructor's skills are exceptional and well-suited to the course.William L Nace
Course material covers almost everything. The Instructor was very good.Preethi Channadi
The study materials was concise and the certification will be relevant to my job. The Instructor was good.Adrienne Denise Millican
The instructor took his time and made sure that I understood the material, even if there was some hesitation with a subject, he would work me through it.Jeffrey Rezabek
The instructor handled himself very well. I had a ton of questions, and he answered them all patiently.Randy Balaban
The Instructor was very knowledgeable and very methodical in covering all the aspects of ITIL Foundation exam.Madhuri Navale
I loved the material and the way it applied to everyday situations.Melissa Donaldson
I consider the ITIL Foundation and the examples given effective in teaching a new process.Stacy Welshons
I liked the level of detail provided by the course materials. I also liked the online courses such as the Practice Test and Crossword.Euwana Powell
I liked the pace and the open question format. I liked our small group of delegates.Jennifer Hockenbury
The Instructor is great. She has explained all of the material in an easy manner, maintained a good pace and answered all questions.Artem Kharats
The Instructor gave real world examples and it was a participatory discussion all along.Shelley Martinez
The Virtual class prepared me for the ITIL Foundation exam.Jeff Sharpe
I wanted to tell you that I had an excellent ITIL learning experience with Sandy Strech as the instructor on Oct 7 and 8, here at DNC. She really knew how to bring the concepts home for each individual learning style. Diane Retson
The Instructor was very knowledgeable.Lydia Smith
The Instructor was very proficient in course material. Sravanthi Movva
I liked the two day format of the class and the course content prepares students completely for examination of ITIL Foundation.David Gonzalez
The Instructor emphasized on certain areas and provided easy examples to remember easily the concepts of ITIL Foundation.Usha Kaul
I liked the effort taken by the Instructor to explain the detailed version of concepts of the ITIL Foundation.Satish Janardhanan
I liked the structure and content of the Course Materials and the way the class was being conducted.Amit Grover
I liked the excellent energy levels and knowledge levels of the Instructor.Venkatesh Vishwanadha
I liked the excellent energy levels and knowledge levels of the Instructor.Venkatesh Vishwanadha
The Instructor provided excellent communication and real-life examples to relate to the subject matter.Katherine Brown
The information and the concepts of ITIL Foundation were clearly presented.Mark Ziegler
All the topics related to the ITIL Foundation were covered in the stipulated time.Vince Abt
I liked the small size of the class, and regular interaction of every participant.Raelene J Danny
Lynne was an excellent facilitator. Her delivery was flawless; approach was very organized; she was very helpful and accomodating, very knowledgeable. I also appreciate the variety of training/study method. Practice quiz, bubbleman game, case studies, Chapter Quizes and mock exam. Jovonne day Miles
Instructor was well-informed on course material. The class was well-organized.Robert C King
The instructor highlighted the important points which made it easy to learn. Jim W
The instructor presented the material in an engaging manner and encouraged participation. Clide Cork
The instructor was knowledgeable, gave real-life examples, was friendly and articulate. The course content was clear and direct, also the delivery of the course was great. I enjoyed the "highlighting" and the mini-exams as well. Shylah Deland
The course material was great and both the instructor's attitude and his teaching methodology were very good. Henry Wong
Although, the course required intensive study, I liked the course material and the teaching methodology. Shahid Meras
I liked the length of the course, the pace of teaching and the clear explanation by the instructor. Tareq Khatib
I liked the course because of the workbook format, the teaching methodology, reasonable number of students, a comfortable venue and a highly interactive instructor. Nadia Bolimani
Instructor gave good examples and explained the questions and answers well. The course material was simple and easy to understand.Mrutyamjaya Surampudi
I liked the way the material was presented. The color coding scheme was helpful.Eric Amo
The pace of the class and the quality of the course materials was good. It definitely helped me prepare for the exam.Thomas Duderstadt
I learnt a new way to manage services.Ralph Jones
I liked 2 days schedule, including one weekend day. Easy to understand materials.Roxane Rucker
I liked the course duration, informal style of teaching and the instructor's command over the subject.Abdul Jabbar Nasir
The instructor and the pace of course were great.Uma Vodela
Small and accommodating. Good instructor.Vivianne Orji
Efficient, well taught.Charles Beatty
Nice class, full of fun and learning.Sai Babu Valluripalli
The "Engagement" approach is excellent. Really liked the way, instructor broke down the information and made the material easy to digest. Also, I think the real life examples were very helpful.William Quarles
Short, to the point. Highlighting of important areas. Charts. Instructor. Logical breaks.Sharon Hamidi
Small size and good pace of the class.Sean Stewart
Very focused with check points after each chapter. Well-directed to help absorb a lot of information in a short time period.Amy L Shelman
Focused, condensed learning. I liked the exercise and the teaching style.Mai Wah Cheung
I liked: Examples that reinforced the course material. Tests at the end of each chapter. Highlighting of important sections, phrases and sentences.Richard Jarons
It was interactive and focused on being able to absorb the material.Stephen Kuncio
Teacher was very delightful and material was taught well Tim Cushman
Great teacher,great curriculum.Christian Ollenborger
Very well set up for learning the key material and passing the exam. The process chart is an excellent study aid. Craig Harrison
Instructor was great. Taking the exam in class was convenient.Terry Woodland
Instructor was awesome. Material was compressed appropriately which enabled a lot of time saving.James O Donnell
The instructor presented the material in an engaging manner. Encouraged participation. Clide Cork Jr
I liked how well instructor highlighted the most important things to learn. Two days in spite of a three days program. James Wedertz
Instructor explained well and used good examples and scenarios. Bamidele Jackson
Very exam focused. Upbeat style. Very friendly, receptive to gestures. Highlighting round is awesome, brings everything together. Very knowledgeable instructor. Prashanth Bejai
The approach was similar and excellent to what I had expected.Bryan J Langdon
The class was fine.Manny Martinez
The instructor did a very good presentation on the course which made the class very interesting.Ricardo Cid
The instructor was knowledgeable, fast-paced and he kept us focused. The course material was easily understandable.Vincent Iglesias
The Instructor Corey did an excellent job. I would definitely recommend ITILstudy.Kurt Summer
The practice tests and real world application of the key concepts was good. Corey, the instructor made us highlight the important tips in our workbook which kept us focused.James Sereno
The short duration of the course and the mock tests given at the end of class as well as the location is appreciated. The pace of conducting the course was excellent.Richard Lindley
The knowledge that was adequate to pass the examination was conveyed to us within a short span of time.Gary Woods
The mock tests given after completion of the course helped a lot.Anh Pham
The instructor was knowledgeable and addressed all questions.Keith Manning
Everything about the class was commendable. Alex Wong
The course material was modelled according to ITIL Framework. The examples given by the instructor easily made us understand the concepts.Fred Link
The course material was concise and well-prepared.Meena Visht
The instructor was quick and covered all the relevant details required for the ITIL Foundation.Andres Campos
The class was very interesting. I learned new things which I can put to practice at work.Noelia Ramirez
I liked the examples which the instructor gave with reference to our Company’s work environment.Peter Salmeri
The course material were designed to crack the ITIL Foundation. The Instructor pointed out areas that has to be focused on, which proved very helpful.Roneil Icatar
The instructor conducted the class with efficiency and focused on the key concepts.Brad Phelps
The instructor was focused and concise to the point.Steven Beaudoin
Since the class was conducted on the weekend, we prepared well for the exam.Eileen Hwang
The instructor taught with focus and dedication and his narration was simple to understand. The materials have been designed from the exam point of view. Doreen Petrello
The class was very informative for a foundation course. The course material was well-paced and focused on the certification exam. The process chart was very useful too.Karthik Emmaneni
The class had limited number of students and the mock tests were very useful.Pamela Wittman
Best instructor! He was personally committed to every student.Mark Borte
The class was well-organised in terms of location, timing etc.Sanjay Gupta
The instructor was great and the course material had the right details.Brent Han
There was easy flow about the course content from the instructor and there was healthy interaction among delegates.Charnita Ford
The timings added to the flexibility of the class.Jonathan Ward
The class was well-organized.Suresh Nair
The course content was easy to follow and the highlighting methodology proved helpful in the exam. The process chart was useful too.Bryan Cahill
The friendly, easy going atmosphere helped me learn the concepts of ITIL Foundation easily.Michael Merkler
I liked the instructor, the venue, the course material and the friendly interaction among the delegates.Nick Tajini
The course content was succinct and very informative.Waldette Cole
I liked the size of the class. The instructor was very nice and knowledgeable.Sean Dunois
The instructor was great and accommodative.Salomee Magoon
The pass rate is 100% and money back option was the one which impressed the most. Rajagopal Purushotham
The class had few students and I liked the complimentary resource that comes along with ITIL (the Six Sigma Course).Judy Richardson
The class was very interactive. The instructor helped us with tips and tricks to remember the core concepts of ITIL.THIRULOGA CHANDAR BODAPATI
There was good interaction in the class between the delegates and the instructor which helped us in the exam.Sowmya Narayanan
It was a small class and the accommodation at Double Tree was excellent. The course is only for two days which is excellent.James Santoni
The course content was small but focused on the core concepts.Sreegnana Kalli
The instructor was very friendly and knowledgeable. The course content have been designed in such a way to pass the test.Arathi Kundu
The materials provided during the class were very helpful and easy to follow. However, the instructor made the class successful by engaging the whole class in active conversation. The course was dry, but the instructor made it really interesting.Sophia Rouse
The course content was short but crisp. It was a two day class and the instructor was a local which added to the credibility of the class.Brian Slater
The location of the classroom in the hotel was good. The instructor had good interaction with the delegates. I look forward to either attending future courses with you or recommending you to my friends and colleagues!! John Clendenin
The course content design is based on the core concepts and to pass the examination.Guy Tomlinson
The course content was good and the review of the concepts of ITIL was excellent.Gwendolyn Yao
The instructor was very well-informed in the concepts of ITIL. Brad Showalter
The quality of teaching was excellent.Alex Tarzian
It showed all aspects of ITIL operation/structure and how it should be configured.Terry Baker
It was quick, high level exposure to ITIL concepts.Drew Whittle
It was a small group which allowed for a more personalised experience.Eric Huhn
There was healthy discussion and the examples were relevant to my job.Michael Leaf
There was professionalism in the class atmosphere. The course content was presented in an approachable fashion. Lunch was good.Marco Irmer
The course content was succinct and concise. I was able to grasp the details well.Ram Ramanujam
The location was good and the instructor’s knowledge of ITIL was excellent.Konda Pulley
The location was good. The revision of the ITIL concepts in the mock test helped during the exam.Darrell Miller
The instructor very knowledgeable and material was comprehensive.Lisa Schadt
The class was informative and a wide range of study materials really helped.Greg Patton
The class was not over crowded and was of a small size, thus enhancing more personal attention by the instructor.Warren Hamblet
I Passed.. Thanks for the variety of materials used.It helped.Wallace Abbott
Materials in the back pack was great. The book and process chart was excellent and it helped a lot. Caroline Gilman
The class was very useful and the Compactness of course helps even better. Christopher Bates
Course material and compactness of learning was very helpful.Andrea Perry
Enjoyed the course content and the examples by the instructors.Carol Hughes
Class was very useful enjoyed everything in the class. Thanks ITIL study.Andrew Plummer
Useful information was presented in a enthusiastic way.Mary Blocher
It was useful. The class explained very well tremendous amount of material in 2 days time.Steve Collins
It was very useful.The class was focused and teacher was enthusiastic.Nancy Muse
The class had everything. It was fast paced,good information,good trainer and good training method.Very useful indeed.Rob Salmon
I Passed. Thanks to the instructor and ITILstudy for the Course material.John Stoll
I passed.The instructor was excellent and well versed.Jill Maisuradze
The class was very informative and easy to understand. Thank you ITIl study.Tim Kosheba
The class was very informative.It was worth.John Meier
I passed. the class was good.The materials were documented in clean concise form, easy to comprehend.Scott Helfrich
It was a small setting,I liked it. And the high lighting materials as part of class were useful.Thank you.Blair Graham
Professional,organised,clear instructions provided by the faculty in the class which accommodated all levels of ITIL experience of the attendees in the class Chris Schwarz
Instructor was very good. I enjoyed the classMaura Conley
Great approach to get certification , Instructor gave great tips for taking examKathy Colemaan
Instructor was able to take the concepts and relate them to real world experience.It was knowledgeable experience.Victor Hart
Instructor was intuitive,supportive and adaptive.Mixed up teaching approach and techniques was helpful.James McCrosky
The pace of going through the course was right. I enjoyed the classDerrek Hicks
Faculty was very knowledgeable. Class was helpful.Rhonda Lamb
Covered everything in 2 days in a precise manner and instructor was very knowledgeable Doug Thompson
I liked the pace, straight to the point and effective way of delivering the content to the class.Paul Gerber
Instructor was outstanding , Knowledgeable and excellent communication Great delivery skills. Material was easy to followDavid Magnone
The presentation and tips to come up with correct answers were very helpful in the exam.Vinay Manne
Instructor was very goodRonald Capallia
The small group size enabled to dip into concepts without disturbing the pace.
Each concepts were taught properly.
Leslie Self
Instructor and style methodology was very goodRex Reagan
Pace was good.It allowed comprehension of all concepts.Chad Egbert
Great instructor, knowledgeable and engaging. Study material was also goodMarchette Brumsey
Instructor did a great job while conveying the material.Todd Hutson
The class was very well organized, well presented and well structuredKash Bhula
Interactive and Straight forward approach of faculty and nice reference material made it very helpfulRyan Frazier
Condensed course, Offered on Weekend, good training Material. Faculty was fantastic, friendly and competentMatt Mathai
Information provided in the classroom was helpful to focus on the key pointsThomas N Flagg
Condensed training and knowledgeable instructor was a good experienceHeidi Inglet
Lot more presented than expected from a Boot Camp. I enjoyed the class.Dharshan Kotambage
Instructor is easy to work with and it was a great classRaja Medicherla
Instructor was really excellent. He had a very good way of explaining and teaching . A very calm and nice personalityRavindra Raghuwanshi
Instructors approach and class material were too good.Arivalagan Angusamy
Practice test, class review, and study material were really helpful for the exam.Dianne Reed
Faculty was interesting, material was well organized.Certification test was offered as a part of course.Sharon Cole
Faculty kept the class moving along and made it interesting and understandable.JOHN MULSHINE
The class was quick and to the point. Lyttleton Shurland
The study material was concise and the location was also very convenient for the class.Joseph holbrook
Both the course material and instructor were excellent.Robert Haracz
I passed my exam.The instructor spent time preparing and cares for students success.Robin Sharrer
I liked the highlights of the course and compressed time frame.
The knowledge of instructor to answer questions was great.
Robin C Hamilton
Clear and concise instructions were very professionally presented in the class.Robert Mace
I liked the dynamic price and quality of instructor.John Velekei
Initially it looked overwhelming but after following the instructors guidance
on studying I realized I actually did understand what i was reading.
Patricia Brennan
The instructor was knowledgeable and patientSamuel M Wooten
The best part was that the class was taught in a workbook frameworkSimon Gorton
Instructor was very knowledgeable and painted out what to learnGerry Boudreaux
It wa an intimate class which gave easy access to instructorCraig Frost
The Instructor was excellent and his ability to link the ITIL concepts to our business was good.Brian Fischbeck
The class was properly structured and well-organized.Mimi Xi
The Instructor was patient and helpful. He was very thorough with the concepts and willing to answer questions.Lauren Plotnick
The Instructor was great, knowledgeable and enthusiastic.Mike Love
The course materials was easy to understand and the Instructor provided good examples for Easy-to-understand concepts. The location and the facilities were good.Michelle Black

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