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Money Back Guarantee

Our confidence in our quality is reflected by the fact that we are the only ITIL Foundation training provider in the industry to offer a Money Back Guarantee.

We guarantee that you will be successful on your ITIL® Foundation Exam after attending our classroom training program, or we will pay for your exam retake. If you fail again, then we will refund your money.


The ITIL Foundation Exam will be conducted by MyITstudy on the last day of class at the training center. Our guarantee states that if you fail on the first attempt, then you are allowed to retake the ITIL Foundation Exam within three months. If you fail a second time, then we will refund your course fee.

Terms and conditions

  • The Money Back Guarantee is applicable only to those students who complete the course work modules, classroom assignments and who have 100% attendance.
  • The student should retake the exam within three months from the date of the first attempt and should inform MyITstudy of his/her decision to retake the exam, at least two weeks prior to the first day of class.
  • MyITstudy will refund only those students who have paid for the course in full.
  • MyITstudy may take as many as 30 days from receipt of required documents to process the refund.
  • By default, we will refund you using the same method of payment by which you paid for the class. For example, if you paid using a credit card, then we will refund the amount to your credit card. If you want to be refunded in some other way, then please email us at studyitil@myitstudy.com with the mode of refund.

Our Money Back Guarantee will not apply if the student:

  • Comes to the class late or leaves early on any of the prescribed days of the training program.
  • Does not follow the instructions of the faculty member and does not complete the exercises and homework required by the program (both during and after class hours).
  • Disturbs others, asks irrelevant questions, wastes time and creates a non-conducive study environment of any kind.
  • The Money Back Guarantee will not apply if the student takes a virtual exam and does not follow the PEOPLECERT exam rules (classroom/online exam).Additionally, the Money Back Guarantee will be invalid if the student is found indulging in unethical or unfair practices.
  • If the student is not able to take the exam online because of technical issues, then MyITstudy will provide a physical exam voucher so the student can schedule an exam at the location of the student's choosing as an alternative.
No exceptions to the terms and conditions of this Money Back Guarantee will be made under any circumstances.

Please Note:

  • This is applicable only for the US / Canada, Germany and the UK.
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