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Chapter: Chapter 1 : Introdution
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Please note:

  • The Chapter Tests assess the delegate’s degree of understanding of the respective chapter content.
  • The questions are in the Multiple Choice format, wherein the delegate will have to choose one correct answer from a choice of four (4) options. The correct option is provided along with justification and reference.
  • Each answer is provided with a 'Justification' which enhances the delegate’s understanding of the concept. The delegate can understand why the correct option is correct and why the rest of the options are incorrect.
  • The 'Reference' directs the delegate to where the concept embodied in the justification can be found in the OGC ITIL® Hand Book.