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Knowledge Centre

ITIL Glossary
An alphabetical list of terms in ITIL domain of knowledge with the definitions for those terms
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OGC Executive Briefing
Achieving quick wins by knowing how to access ITIL and where to start
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Managing successful change
Learn about robust ITIL changes and release processes
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ITIL in a Recession
Surviving the recession by enabling better investment analysis and decision making
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ITIL Service Management Practices
Get informed about ITIL qualifications and guidelines under ITIL qualification scheme
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